I recently ordered tables and chairs from this supplier, and my experience has been very disappointing. The table frames were supposed to be made of steel, but upon inspection, the welding was incomplete and poorly done, as shown in the pictures. When we opened the wooden boxes, we found the tables damaged inside, even though the boxes were intact and undamaged. Additionally, all the tables had visible welding dots, which is a clear sign of low-quality craftsmanship.
The issues didn't end there—most of the chairs had wood that appeared to be affected by wood-eating insects, making them unsafe and unsuitable for use.
I strongly advise against ordering from this supplier. Their work quality is extremely low, and their products are far from what was promised. Save yourself the hassle and look elsewhere for better quality and reliable suppliers.
Ответ от поставщика:
Dear
First and foremost, we sincerely apologize for the disappointing experience you had with your recent order. We take customer feedback very seriously and regard this as an opportunity to improve both our products and services. We would like to address the concerns you raised and assure you that we are committed to resolving the situation promptly.
Welding Quality: We understand your concerns about the incomplete welding and poor craftsmanship. Please know that all of our steel table frames undergo strict quality control and inspection during production. If you could provide us with additional pictures or more details regarding the issue, we will conduct a thorough investigation into this particular batch to ensure that it meets our high standards.
Damage During Shipping: We deeply regret that your tables were damaged despite the wooden boxes being intact. We take great care in packaging our products to minimize the risk of damage during transit. If any items w
13 Jan 2025